Questions people actually ask
If yours is not here, message Bo and ask it. That is what it is for.
Does it use my own WhatsApp number?
Yes. You connect the number you already use with your customers. They keep messaging the same number they always did, and you keep the conversations.
Do I need WhatsApp Business or the official API?
No. You do not need to apply for anything or move your customers to a new number.
Can it quote a price?
Only a price you gave it. If you loaded the price list, it answers from that. If you did not, it says it will check with you and hands the question over. It will not work one out, and it will not guess.
What if it says something wrong?
You can open any conversation and take over, and you can pause the bot for one customer or for everyone. Anything lined up to send is dropped rather than sent.
How do I stop it?
Open the conversation and press Pause bot. The app then tells you, in those words, that messages already waiting will be dropped, not sent.
What languages does it handle?
English, Malay and Chinese, including when a customer mixes them inside one message. It replies in the language it was asked in.
Where do my customers' messages go?
They are stored in a database in Singapore. To write a reply, the message and the material you loaded are sent to Anthropic, which runs the model that drafts the answer. We do not sell your data and we do not use your customers' messages to train models.
How do I cancel?
From the billing page in the app. Cancelling stops the next charge. There is one plan and no cancellation fee.